Important - The eConsult service has been replaced by the improved service SystmConnect. This service allows both Admin and clinical requests.

Albany Surgery

Grace House, Scott Close, Newton Abbot, TQ12 1GJ

Telephone: 01626 334411

If your situation is life threatening please dial 999 for assistance. Please call NHS 111 for urgent issues that cannot wait until the surgery re-opens.


What is Physio?

Physiotherapy helps to restore movement and function when someone is affected by injury, illness or disability. It can also help to reduce your risk of injury in the future.

Physiotherapy is a science-based profession that takes a “whole person” approach to health and wellbeing, which includes the patient`s general lifestyle. At the core is the patient`s involvement in their own care, through education, awareness, empowerment and participation in their treatment.

Want to learn more about Physio? (click here)

When is Physio used?

It can be helpful for people of all ages with a wide range of health conditions, including problems affecting the:

  • Bones, joints and soft tissue – such as back pain, neck pain, shoulder pain and sports injuries
  • Brain or nervous systems – such as movement problems resulting from a stroke, MS or Parkinson`s disease
  • Heart and circulation – such as rehabilitation after a heart attack
  • Lungs and breathing – such as COPD and Cystic fibrosis

Physiotherapy can improve your physical activity while helping you to prevent further injuries. (Click here) to view information on how to care for an injury at home. If however you still have symptoms after 2 weeks of self-treatment it would be advisable to self-refer (See below).

Self-Referral Service

You are able to self-refer for physiotherapy appointments and advice, without the need to contact or speak to your GP.

To self-refer, please contact the service:

Monday-Friday 08:30-12:00 noon, excluding bank holidays.

The MSK Physiotherapy service provided by Torbay and South Devon NHS Foundation Trust will be offering a new style service from mid-July 2023. This aims to reduce waits for patients who are registered with a local GP practice.

The new service offers a virtual consultation using a “digital first” service from 17th July – which will offer appointments within 7 working days.

If a virtual consultation is not suitable for your needs or you are not able to access the digital option, in-person appointments will still be available although waits for face-to-face appointments are currently at 6-8 weeks.

Please take a look at this information leaflet provided by Torbay and South Devon NHS Foundation Trust, which contains information on what to expect when you arrive for an in-person appointment, parking at the site, self-care for injuries, and important information about symptoms that, if you have, should not be ignored or left.

Opening Times

  • Monday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Tuesday
    08:30am to 12:00pm
    02:00pm to 06:00pm
  • Wednesday
    08:30am to 01:00pm
    02:00pm to 08:00pm
    Evening extended access, limited services only
  • Thursday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Friday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Saturday
    08:00am to 06:00pm
    Extended access, limited services only
  • Sunday
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