Translators and Interpreters

Sign Language

At Albany we use British Sign Language (BSL) interpreters to help those that are hard of hearing, if you require an appointment and need this service you are more than welcome to send us an email with your information and what you require on enquiriesatalbany.L83034@nhs.net.

This service is provided to Albany Surgery by Sign Solutions.

Language Translators

For any of our patients that have difficulty speaking or understanding English, please don’t worry. We are able to offer a translation service via Language Empire. Our Patient Care team have further information regarding booking this for your appointments.

If you need a translator for your appointment or letters, it’s important that you let us know as soon as possible. You are welcome to send an email to enquiriesatalbany.L83034@nhs.net, call us on 01626 334411, or come into the surgery or drop a letter into our letterbox to let us know. This way, we can make sure this is recorded on your patient notes when we need to contact you.

Relay UK

Some patients benefit from the text-based service provided by Relay UK, which allows people who are deaf or hard of hearing to communicate by phone.

Relay UK acts as a third party between the caller and recipient, relaying your typed messages to the hearing person you want to talk to, and then relaying their message to you by text.

Please take a look at Relay UK’s website for more information – www.relayuk.bt.com

If you need us to contact you this way, please let a member of the Patient Care team know. You are welcome to send an email to enquiriesatalbany.L83034@nhs.net, or simply drop a letter into our letterbox. Please make sure your name and date of birth are included on any email or letter, so we can make sure the information goes onto the right patient record.

Accessible Information Standard

Please take a look at our Accessible Information Standard page for more information about how we aim to make healthcare information equally accessible to all our patients.