Directory of Services
| Statutory Care Services |
| DCC Adult Social Services / Care Direct Plus
Care Direct Plus are the team to contact if a social care needs assessment is required. The social care team will assess their care needs, in relation to how they are managing at home, and make recommendations relating to packages of care and equipment if necessary. Contact: 0345 155 1007 (Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4:30 pm and Saturday 9.00 am to 5.00 pm) Intermediate Care Team |
| Practical Support |
| Independent Living Centre
Advice on equipment, aids for daily living and mobility solutions. Telephone: 01392 380181 Email: ilc-exeter@devon.gov.uk Website: https://www.independentlivingcentre.org.uk/ Address: (visits by appointment only) Devon House, Brunel Road, Newton Abbot, TQ12 4PB Newton Abbot Community Transport For accessible, affordable transport and mobility aids Telephone: 01626 335775 Website: https://newtonabbotcta.org/ |
| Carers |
| Devon Carers
Enabling unpaid carers to maintain their own health, wellbeing and independence with information, advice, and support. Call: 03456 434 435 to register and receive a Welcome Pack Website: https://devoncarers.org.uk/ |
| Financial Support |
| Teignbridge Citizens Advice
CAB can help with money issues and offer advice around housing, benefits, finances, and fuel bills. They can also provide referrals to food banks if needed. Call: 0808 278 7997 Email Advice: form.jotform.com/70543696250963. Drop In: 36-38 Market Walk, Newton Abbot, TQ12 2RX Monday 09.30-12.30 Tuesday 09.30-15.00 Wednesday 09.30-15.00 HITS Food Bank Referral required (any member of the surgery team can call the number below to refer) When: Monday to Friday 10am-4pm Call: 01626 906371 Email: info@hitsfoodbank.org THAT Food Bank Essential items such as food, toiletries and home start packs. Self-referrals accepted for an initial parcel. For ongoing support referrals are required (any member of the surgery team can call the number below to refer) When: Monday to Friday 10am-1pm Location: 8 Queensway House, Queensway, Newton Abbot, TQ12 4BA Call: 01626 437310 Email: thatfoodbank@gmail.com Website: https://www.thatfoodbank.com/ CAP Debt Help Free debt advice and personal support in Teignbridge Call 0800 328 0006 to book an appointment with your local debt centre. |
| Housing |
| Teignbridge Council Housing
01626 361101 / 01626 215347 https://www.teignbridge.gov.uk/housing/ Homelessness Out of Hours Emergency Line: 0330 678 2382 Devon Home Choice The choice-based lettings scheme allowing people to apply for social housing. Email: devonhomechoice@teignbridge.gov.uk Phone: 01626 215200 https://www.devonhomechoice.com/ Shelter Help with housing issues and homelessness, online information, and free legal advice Emergency helpline: 0808 800 4444 (Mon-Fri, 8am-6pm) https://england.shelter.org.uk/ Salvation Army Community Centre Homeless Drop in Friday 9.30am – 12.30pm, Newton Abbot |
| Mental Health |
| Talkworks
This is a free, confidential, NHS talking therapy service based around Cognitive Behavioural Therapy (CBT) to help with anxiety, low-mood and depression. Self-referrals can be made via their website. Call: 0300 555 3344. Website: www.talkworks.dpt.nhs.uk/ Counsellors South–West NHS funded counselling that can be organised through a referral from your GP practice. They offer 6 x 50-minute sessions. Website: www.counsellorssouthwest.org/ Silver Cloud – DPT (Self Help) A free, private space to help you feel better supported through personalised content, tools and support. Programmes include: -Space from Stress -Space for Resilience -Space for Sleep -Space from Money Worries -Space from COVID-19 -Supporting an Anxious Child (5-11) -Support an Anxious Teen (12-18) -Self Management Toolkit. Website: SilverCloud. Making Space For Healthy Minds (silvercloudhealth.com) Access Code: NWPCN 111 Website: https://www.dpt.nhs.uk/our-services/first-response-service The Mooring (NHS) The Mooring offers out-of-hours mental health support to anyone aged over 18. You can drop-in at any time without an appointment or referral. However, a quick call before you arrive will ensure you can be seen as soon as possible. Call: 07483 991848 Helpline: 0800 470 0317 (24/7) Email: devontorquay.mhm@nhs.net Location: South Devon & Torbay Mental Health Centre, Torbay Hospital TQ2 7AA 6pm-10.30pm Mon-Fri, 1.30pm-10.30pm Sat/Sun Devon Mental Health Alliance – Recovery Practitioner Service These roles deliver psychologically informed interventions through one-to-one and group work, as well as acting as a link to the wider community to ensure people have access to effective, local, and sustainable support. https://www.mentalhealthdevon.co.uk/what-we-do/recovery-practitioner-service Accessed via a health professional referral, there is currently a 9-month waiting time. Op COURAGE – The Veterans Mental Health & Wellbeing Service Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, armed forces veterans and their families. For southwest area call 0300 365 2000 or email mevs.mhm@nhs.net Icarus Mental Health Support for Veterans Website: www.icaruscharity.org/ Contact: 0333 987 5055. Brighter Horizons (women only) Free mental health support group facilitated by women, for women age 18+. No booking or referral needed. When: Every Tuesday 7-9pm Location: Newton Abbot Library Facebook: Brighter Horizons In Newton Abbot | Newton Abbot | Facebook Andy’s Man Club (men only) A talking group for men because you’ve either been through a storm, currently going through a storm or have a storm brewing in your life. Meet every Monday night, except bank holidays, 7pm at Newton Abbot Library https://www.facebook.com/andysmanclubnewtonabbott/ The Bro Project (men only) A community of men who are passionate about changing the way we battle mental health. We provide sessions focusing on fun, active and creative opportunities. Email: broprojectuk@gmail.com Website: https://www.broproject.org.uk/ Facebook: BroProject UK | Facebook Upcoming events: https://app.heylo.co/g/8d9a7249-66a6-4913-87e9-bfbb84357d82?fdl=1 |
| Addiction |
| Together – Drug & Alcohol Service
0800 233 5444 (Option 4) Drop In: Templer House, Scott Close, TQ12 1GJ (Mon-Fri 9-5pm) |
| Bereavement |
| Cruse Bereavement Support Call: 0808 808 1677 Online Chat: Get support – Cruse Bereavement Support Social Media Links: Cruse Bereavement Support | Richmond | Facebook and Cruse Bereavement Support (@CruseSupport) / Twitter Find your Branch Link: Contact your local branch – Cruse Bereavement Support Pete’s Dragons This a charity that supports anyone bereaved by suicide and they can offer 1-2-1 support in their Exmouth or Torquay hubs. From their website: · Everyone impacted by suicide will have a unique experience. Our support is for anyone impacted by suicide within the county of Devon and is available for adults and children. We do not hold waiting lists, so our support begins within 48 hours of you contacting us and it continues for as long as you need. Call: 01395 277 780 Website: http://www.petesdragons.org.uk/ |
| Domestic Abuse |
| Fear Free (formerly known as Splitz) Offering services throughout the South-West, to support people who have experienced domestic abuse. Creating experience specific programs tailored to the person’s needs and experiences. Call: 0345 155 1074 Email: admin.devon@fear-less.org.uk Website: What we do – FearLess (fear-less.org.uk) Devon Rape Crisis and Sexual Abuse Services This service offers confidential, professional support to survivors of rape, sexual assault and childhood sexual abuse in Devon, regardless of the time elapsed since the abuse has taken place. They can provide specialist support online, in person or by phone. Direct support sessions are regular, specialist therapeutic sessions held either online, by phone or one of three bases. EDMR is a specialist trauma treatment – note the waiting list is currently closed (as of March 2023). Call: 01392 204174 Website: https://devonrapecrisis.org.uk/ Email: support@devonrapecrisis.org.uk Refuge Operating safe houses across the UK for women and children escaping domestic violence. The address is confidential. Much more than a safe roof over a woman or child’s head, refuges are where our specialist staff provide residents with the building blocks they need to begin a new life, free from fear. Helpline – 0808 2000 247 |
| Families |
| Children and Family Health In Devon
The Single Point Of Access team accepts referrals for challenges faced by children and young people. From the website: After we’ve received a referral, our experts decide whether the child or young person needs specialist care from CFHD. If they do, the child or young person and their family will receive care from one or more CFHD Pathways depending on their particular needs. Each Pathway covers a particular set of issues. Healthcare specialists work together within each Pathway to provide the best care and support. Call: 03300245321 Website: https://childrenandfamilyhealthdevon.nhs.uk/ Email: CFHD.DevonSPA@nhs.net Action for Children – Teignbridge Family Hubs A way of bringing together all of the support a family may need. They offer a welcoming environment and serve as a central point of access for all families, including those with special educational needs and disabilities (SEND) up to age 25. Website: Devon Family Hubs | Services | Action for Children Access Support: Devon Family HUBS – Parent Carer Request for Contact (smartsurvey.co.uk) Young Devon Wellbeing Service |
| Healthy Lifestyle |
| NHS Better Health
Offering free tools and support, including NHS App recommendations, for losing weight, getting active, quitting smoking, and drinking less. Website: Better Health – NHS (www.nhs.uk) Stop for Life – Devon Free service will help people to develop a personal; quit plan, so that they can make a change that is sustainable for them. They offer support over the phone, via video call and face to face across Devon. Email: stopforlife.devon@nhs.net Phone: 0800 122 3866 Online referral form: www.stopforlifedevon.org Sleep – Good Thinking From NHS-approved mindfulness apps to podcasts with sleep experts, Good Thinking provides a range of resources to support you in your quest for better sleep. If you’d like more tailored advice, you can use our self-assessment tool. |
| Support for Clinical Conditions |
| The Hope Programme
Help Overcoming Problems Effectively – supports individuals to consider ‘what is important to me?’ and to build the confidence and resilience to better manage their conditions, symptoms and challenging experiences that may arise. Website: Virtual HOPE (myhealth-devon.nhs.uk) Health Connect Coaching Programme Volunteer, peer led, health and wellbeing coaching programme that has been designed and developed with people who have lived experience of long-term health conditions. This programme aims to support and empower individuals who are struggling to manage their condition, to build their knowledge, skills and confidence for better self-management of their health and wellbeing, in a way which matters most to them. Individuals (also known as ‘peers’) accessing the programme will be carefully matched with one of our trained Volunteer Coaches who has experience of the same or similar health condition or symptoms, someone who just understands and ‘gets it’. Website: Health Connect Coaching Programme – Torbay and South Devon NHS Foundation Trust The Lodge Cancer Support and Information Centre Torbay Hospital Annexe They provide support for anyone affected by cancer, including information, emotional support, financial and benefits advice, applications for Macmillan grants, wig fitting service, headwear to purchase, complementary therapies, relaxation classes, and pamper sessions. Call 01803 656490 or visit www.torbayandsouthdevon.nhs.uk/services/cancer-support-services/the-lodge/ for more information. |
| Community Based Wellbeing Services |
| Kingscare
Providing wellbeing support to Newton Abbot and the surrounding areas. Support services include: Benefits Advice, Carer Support, Dementia Support, Mental Health Support, Shopping & Digital reablement, Wellbeing Co-ordinator Service, and social activities 01626 817335 (Mon-Fri, 9-5pm) AgeUK Devon A local charity working in the community to support older people, their families and carers. Support services include: Enabling and Home Support, Welfare Benefits Help, Digital Champions, Better Later Lives (Wellbeing service for people over pension age) Social activities https://www.ageuk.org.uk/devon/ Contact: 0333 241 2340 |
