Contact the practice
Albany Surgery
Grace House
Scott Close
Newton Abbot
TQ12 1GJ
Telephone: 01626 334411
Out of Hours: 111
Opening Times
| Monday | 8:30am to 1:00pm and 2:00pm to 6:00pm |
| Tuesday | 8:30am to 12:00pm and 2:00pm to 6:00pm |
| Wednesday | 8:30am to 1:00pm and 2:00pm to 8:00pm Evening extended access, limited services only |
| Thursday | 8:30am to 1:00pm and 2:00pm to 6:00pm |
| Friday | 8:30am to 1:00pm and 2:00pm to 6:00pm |
| Saturday | 8:00am to 6:00pm Extended access, limited services only |
| Sunday | Closed |
If you need help when we are closed
111 is the free NHS non-emergency number, you should use this service if you urgently need medical help or advice but it is NOT life threatening. They are available 24 hours a day, 7 days a week.
Contact them if:
- You need medical help fast but its not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP
- You need health information or reassurance about what to do next
For further information and information for patients that are deaf or require a translator visit NHS 111
Physical accessibility
We have made every effort to make access for the disabled as easy as possible. We have installed a lift and have automatic doors at both the East Street and Scott Close entrances.
There are suitable toilet facilities on all levels.
Outside the surgery there is time-limited parking of 1 hour by Sainsbury Local.
The surgery has one disabled access parking bay, accessed from East Street.
The surgery can be accessed from the disabled access parking bay via the intercom at the ground floor entrance.
There is a lift from the ground floor, leading to the main reception and remaining two floors.
How to make a complaint
We understand that we might not get things right every time. Therefore, it’s important that all patients know how they can make a formal complaint if you feel you have not received the expected benefit of our services.
If you express your wish to make a complaint directly to a member of staff (for example by phone) this will always be brought to the Complaints Team, who will contact you to let you know more about how your complaint will be investigated.
However, the best way to begin the process of making a complaint is to submit an email to the surgery. You should be sure to include your name, and your date of birth and/or your registered address (or the details of the patient in question if you are making a complaint on behalf of someone). Please provide as much background on the complaint as you are comfortable providing.
When we receive this email, it will be taken to our Complaints Team who will contact you. From there, you will be given a time frame in which you should expect the complaint to be investigated and a response given.
At this time, you will also be given information on what to do if you feel that we have not addressed your complaint in a way that you feel is acceptable.
The email address to send complaints to is “enquiriesatalbany.L83034@nhs.net” – please be aware that this inbox is not monitored constantly during the day, so an immediate response can never be guaranteed. If you have an urgent query, you should always call the surgery (01626 334411) to discuss.
