Important - The eConsult service has been replaced by the improved service SystmConnect. This service allows both Admin and clinical requests.

Albany Surgery

Grace House, Scott Close, Newton Abbot, TQ12 1GJ

Telephone: 01626 334411

enquiriesatalbany.L83034@nhs.net

If your situation is life threatening please dial 999 for assistance. Please call NHS 111 for urgent issues that cannot wait until the surgery re-opens.

Zero Tolerance

The NHS operate a zero tolerance policy with regard to unacceptable standards of behaviour. The practice has the right to remove patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Examples of Unacceptable Standards of Behaviour

  • Violence.
  • Excessive noise e.g. recurrent loud or intrusive conversation or shouting.
  • Threatening or abusive language involving swearing or offence remarks.
  • Derogatory racial or sexual remarks.
  • Malicious allegations relating to members of staff, other patients or visitors.
  • Offensive sexual gestures or behaviours.
  • Abusing alcohol or drugs on practice premises.
  • Drug dealing on practice premises.
  • Wilful damage to practice property.
  • Threats or threatening behaviour.
  • Theft

We ask you to treat our GPs and staff courteously at all times.

Opening Times

  • Monday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Tuesday
    08:30am to 12:00pm
    02:00pm to 06:00pm
  • Wednesday
    08:30am to 01:00pm
    02:00pm to 08:00pm
    Evening extended access, limited services only
  • Thursday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Friday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Saturday
    08:00am to 06:00pm
    Extended access, limited services only
  • Sunday
    CLOSED
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