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Albany Surgery

Grace House, Scott Close, Newton Abbot, TQ12 1GJ

Telephone: 01626 334411

enquiriesatalbany.L83034@nhs.net

We're open

Tests & Results

Results

Please telephone the Surgery for test results. This can be done between 8:30AM to 6PM, Monday-Friday on test results line (option 3).

To ensure confidentiality we can only release results to the patient personally, not to spouses, partners or parents unless we have written permission from the patient to speak to named persons. Our Patient Care team are not clinically trained to discuss test results in detail. If you feel you need more information or advice the Patient Care team will be able to book you a telephone appointment with a GP or nurse.

 

 

Specimens

Please note – we cannot accept urine samples after 1PM on Fridays. Otherwise, all samples must handed in at the reception desk by 14:30pm every day.

When bringing samples in to Albany Surgery please make sure:

  • A clinician at the surgery has already asked you to bring in a sample.
  • The sample has your name and date of birth clearly written on it, or the sample has a label printed by us.
  • For urine samples – these have to be in either one of our yellow-top pots, or a pot from the Pharmacy. We cannot take urine samples in food jars.
  • The sample is given to a member of out Patient Care team at the front desk. Samples should never be left in our letterbox.

We can only accept samples if a member of the Albany Team has requested this and is documented on your record. If the hospital has asked you to provide a sample, please make sure you bring in the hospital request form with the specimen, so that we can send this to the hospital with the courier for testing.

We understand that not everyone can get to the surgery when we’re open to drop off a sample, and not everyone can rely on a friend or relative to do this on their behalf. We apologise for any inconvenience this causes – however, it’s important that samples are given straight to a member of staff so we know when we received it, and we can ask any questions we need to.

We thank you for your patience and understanding.

Opening Times

  • Monday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Tuesday
    08:30am to 12:00pm
    02:00pm to 06:00pm
  • Wednesday
    08:30am to 01:00pm
    02:00pm to 08:00pm
    Evening extended access, limited services only
  • Thursday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Friday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Saturday
    08:00am to 06:00pm
    Extended access, limited services only
  • Sunday
    CLOSED
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