Ordering medication at Albany Surgery
Due the extremely high demands, please allow 3 working days from when you order your prescription for it to be ready to collect.
You are allowed to order medication 14 days early during the pandemic to ensure everyone has enough time to get requests in and do not run out of medication. The normal procedure is that patients are allowed to order 10 days early.
Please note that we can no longer fast track medication requests as we believe patients have a reasonable amount of time to be able to notice they are running low, and place an order. We would like to encourage patients to responsible for their own medication.
Ways to order medication:
Online: By signing up to SystmOnline you are able to order repeat and acute medications also add additional notes, without having to come into the surgery or phone us. Click on the blue SystmOnline logo below for a direct link to log in, once you have logged in select the "Prescriptions" tab to go through with your medication request.
Emails: You can simply send us an email with your name, date of birth and what medication you require and the reception team will process your request.
By hand: If you are not into the technology side of things don`t worry. You are able to write it on a slip of paper with your name, date of birth and medication you require. Post it through the letter box on the left hand side of our main entrance and we can process your request.
Please note we are currently taking medication requests over the phone TEMPORARILY during COVID-19. This will NOT be the case when we are back to normal.
Did you know you can nominate a pharmacy for us to send all medication directly to. This saves you a trip to the doctors and then waiting in a pharmacy for your prescription to be made up. For more information give us a call on 01626 334411 and we can advise.
Pharmacies you can use:
- Boots Courtney
- Boots Greenhill Way
- Boots Gestridge Road
- Lloyds Pharmacy
- Asda Pharmacy
- Well Pharmacy
- Buckland Pharmacy
- Day Lewis