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Patient Participation Group

Who are the PPG?

The PPG is open to all registered patients and to anyone who is a Carer of a registered patient. No training is required to become a member, just a genuine interest in taking positive action to help your practice by giving your constructive opinion and some time.

You can get involved in the work of the PPG in a number of ways. You can participate as much or as little as you are able or wish to.

Ideally the PPG will reflect the diversity of the registered patients including for example by age, gender, ethnicity and health issues.

What has the PPG been established to do?
  • Facilitate good relations between the practice and patients by communicating patient experience, interest and concerns.
  • Provide constructive feedback to the practice on current procedures and any proposed new developments.
  • Work collaboratively and positively with the practice to improve services and facilities for patients.
  • Act as a representative group to support the practice and influence local provision of health and social care.
The PPG does not:
  • Deal with personal medical issues or complaints. 
You could join the PPG Core Group:

The core group is the formal group of a maximum of 15 people including an elected Chair and other officers. It generally meets every two - three months for a couple of hours during the day at a time to suit the majority of attendees and also has a formal Annual General Meeting. Practice staff also attend these meetings.

Getting more involved:

So are you interested and want to find out more? Or would you prefer an informal chat with the Chair of the group first? Email your interest to albany.ppg@nhs.net or phone the surgery and speak to Sue Howard - Operations Manager.

PPG Surveys and Minutes
Patient Participation Group Report 2014/15

Patient Participation Group Report 2014/15 (.docx)
Signed Page (.pdf)

Practice Survey 2013/14

Patient Participation Group Report 2013/14 (.doc)

March 2012 - June 2013

During the last twelve months a small group of patients has been working with the practice to develop activities beyond simply a virtual group, that would be consulted once or twice a year about surveys, to an interactive group which would engage with the practice in an exchange of information and practical assistance to the benefit of all patients and staff. It was recognised that such a group could be of real help at a time of considerable change for the practice as well as changes in the organisation of the Health Service.

The opportunity to extend activity was initiated by the local LINk (now Healthwatch) representative in March 2012 and the small group of patients from Albany, who came together at the first Teignbridge meeting, have met with her on a number of occasions. She has also worked with Dr Glenton to develop an active Patient Participation Group. It has been an exciting time and there are still lots to learn on both sides. What is real progress is that we now have a small core group who meet every six weeks to two months, a larger group who meet each quarter, and the original virtual group, who now number over sixty people, is continuing to grow. We are keen to draw in as wide a range of patients as possible, and particularly would like younger members of the practice and representatives of the ethnic communities in the town to be involved. It is important that everyone feels they can be involved in discussion of healthcare issues which affect all patients. However, as we have said before, the Participation Group is not a medium for complaints, the practice has a quite separate procedure for that.

With all the changes that are happening in the NHS, local committees have been set up where patient representatives from many practices in Teignbridge meet to discuss and monitor the new systems which are being put in place. Mike Joyce, Chair of the practice core group, is now also the Chair of the Forum of Patient Participation Groups representing South Devon and Torbay. From this group representation is made to the new Clinical Commissioning Group which has replaced the old Primary Care Trust. The CCG control the budget that now buys the services provided to patients throughout South Devon and Torbay. It is a two way system for communication which is still developing. If you have something that you would like to raise, please do feel able to contact Mike, his details are available on the website.

The group will be working with the practice to try to ensure that patients’ suggestions and needs are taken fully into consideration in the move to the new site, and will be assisting in practical ways too as this happens. The building is now well on its way and the core group has been invited to visit the site at a suitable time in the near future.

We shall look forward to keeping in touch with you as the time of the move approaches.

Practice Survey 2012/13

Patient Participation Group Report 2012/13 (.doc)

Minutes of PPG Meeting

Minutes of PPG Meeting held on 30th January 2013 (.doc)

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