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Coronavirus Updates

Check these links out for Covid-19 testing information:
Please note all patients MUST wear a face mask or a face covering i.e. a scarf to be able to enter our building, this is following government guidlines. We will be flexible with young children.
Click Here for a link if you are eligible for a face mask exemption card.
Please be aware we are currently operating a CLOSED DOOR POLICY
The reception team will only allow you to enter the building if you have a pre-booked appointment or if you have been invited in by a member of staff for a valid reason
Any questions you may have, please call us on 01626 334411


Good News! It has been confirmed that there will be a COVID Vaccination HUB in the centre on Newton Abbot which will be ran by the Federation of Newton Abbot practices, this includes; Albany, Devon Square, Cricketfield, Buckland, Bovey & Chudleigh, Kingsteignton and Kingskerswell & Ipplepen. The HUB is located at Sherbourne House (Kingsteignton Road, Newton Abbot, TQ12 2PG), which has been set up and made suitable to run a COVID Vaccination clinic for all of our patients. 

It is absolutely vital that you do not call the surgery or try to make an appointment for the vaccination. We have got to invite people based on priorities determined by NHS England and the Government. We will call patients when it is their time and it will take several months to get through all patients in the current priority groups, so please be patient. 


We are now moving to vaccinate cohorts 7, then 8 to 9. (Cohort 7 = All those 60 years of age and over. Cohort 8 = All those 55 years and over. Cohort 9 = All those 50 years of age and over). For those of you in the earlier cohorts that we have not been able to contact yet, we will make further attempts to contact you to ensure you get vaccinated. 

Please only go to Sherbourne House if you have been invited in for a vaccination. The site is closed at all other times and cannot take ad-hoc enquiries when it is open.

Delivering this vaccination programme is very complex and will take staff resource from our surgeries at a time when shielding and isolations is already impacting on staff levels. Please practice self-care when you can, use 111 online for advice, or your Community Pharmacist may be able to help. Please only contact the surgery if you have an urgent medical enquiry or if you have been asked to schedule a routine follow up appointment. 

Many thanks for your patience; we will ensure that the website is kept up to date with the latest information.

The Practice Manager and Partners at Albany Surgery

Have you been affected by COVID-19? Click Here, we have some help for you 

All up-to-date information is available at and via the NHS website (click here)

If you or your employer has queries about patients that should be sheilding "clinically extremely vulnerable" patients please click the following link for more information: SHEILDING GUIDANCE or for a sheilding note Click Here.

Shielding update: 
The government announced recently that they would be directly contacting many people across the country to advise them to shield. Some of you may have received a letter from the government advising you to shield for the first time. This is because the government has begun using a population risk calculator, developed by Oxford university, to identify people who are felt to be at greater risk from coronavirus, and who do not have one of the qualifying conditions on the original extremely clinical vulnerable list. This calculator takes into account a variety of things such as age, sex, ethnicity, weight to name just a few. It also includes gestational diabetes, which is controversial and under review at present.We would encourage you to follow the government guidelines on this, however shielding remains an individual choice. Should you feel that there has been a significant mistake with regards to you receiving a shielding letter, or that there has been a substantial change, for example your weight has reduced, then please e-consult us and we can try to offer further explanation if able. Please bear in mind that we are under considerable pressure with staffing the surgery and the Covid vaccine hub and that it may take longer than usual to respond to your query. 

The government guidance on shielding can be accessed by clicking the below link: 

If you have COVID symptoms GET A TEST NOW, do NOT leave your home for at least 10 days after your test. Click Here to find out what support you can get. 

To view the Governments Updates on the rules and restrictions please visit Government Changes
It is critical that everybody observes the following key behaviours:
- HANDS – Wash your hands regularly and for 20 seconds.
- FACE – Wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.
- SPACE – Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place.

Stay Alert:
We can ALL help control the virus if we all stay alert. This means you must:
- Stay at home as much as possible
-Work from home where possible
-Limit contact with other people
-Keep your distance if you go out (2 metres wherever possible)
-Wash your hands regularly
-Wear a face covering/mask when out in public
Do NOT leave your home if you or anyone in your household has symptoms.

Coronavirus Symptoms
1) A high temperature - this means you feel hot to touch on your chest or back.
2) A new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours.
3) A loss or change to your sense of smell/taste.

To protect others, DO NOT go to places like a GP Surgery, Pharmacy or Hospital. Stay at Home.
Get an isolation note
(click here
This service is only for people who:
-Have Covid-19 symptoms
-Live with someone that has symptoms
-Are in a support bubble with soemone that has symptoms
Have been told to self-isolate by a test and trace service

What to do if you have symptoms:

If you have any of the main symptoms of COVID-19:
1. Stay and home (Self-isolate) - Do NOT leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
2. Get a test - get a test to check if you have the virus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms. 

To view the Daily UK Statistics - Click here

Advice for Women

If you are seeking contraception, abortion and other sexual and reproductive healthcare treatment/advice during the COVID-19 pandemic please Click Here.

Rescue packs for patients with respiratory conditions

Some inaccurate information has been circulating in the public domain regarding special 'rescue packs' for patients with pre-existing respiratory conditions such as Asthma or COPD.

Patients will already have a COPD/Asthma rescue pack if they are in the cohort of patients that this is intended for.

Patients are being advised to not contact their GP practice for a rescue pack if they have not had one before.

They will be advised to manage their condition in the usual way and if they think they have COVID-19 symptoms, they are being re-directed to 111 online.

Ordering of Prescriptions

To order any medication you can no longer call the surgery unless you are housebound. Please request medication via SystmOnline, email or by dropping a paper request to the surgery in our letter box outside.

Coronavirus Stress

Sometimes, however much we care about our families, being with them day in and day out can be very stressful, particularly if we can’t get out and about as we would do normally. Worries about being short of money and the practicalities of getting food are also putting families under pressure.

There has been media coverage of the rise in domestic abuse that has affected adults and children since the start of the vital campaign for social distancing and self-isolation during this difficult time. 

If you have concerns for your own safety, then it is important to be aware that if you need to leave your house for help then this is allowed under the lockdown.  You can still contact the police in an emergency.

‚ÄčIf you are worried for yourself, or for a loved one, neighbour or another person, you may find the websites below helpful.  If you need to speak to one of our team, then please contact the surgery using e-consult, or call us on the usual number.

"Silent Solution 55" is the name given to the initiative that allows people to CALL 999 when they are not able to speak. ... IF IT IS DANGEROUS TO MAKE ANY SOUND AT ALL, the call will be put through to an automated system which asks the caller to PRESS 55 IF THEY ARE IN DANGER."

Domestic Violence Helpline

0808 2000 247

Visit Website


NSPCC Helpline

0808 800 5000


If you’re worried about a child, even if you’re unsure, contact NSPCC professional counsellors for help, advice and support.


0800 1111


Offers free, confidential advice and support for any child 18 years or under, whatever the worry.


020 85192122

 Visit Website

Mental Health Support with specific advice on ‘Coronavirus and your well-being.


020 70895050

 Visit Website

Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.



 Visit Website

Babies cry: You can cope.



 Visit Website

Specific resources for domestic abuse and COVID.

IRISi Interventions


 Visit Website


Stay Safe - With love from The Albany Team