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Appointments and Telephone Advice

For the attention of all patients

During this current pandemic our appointment system is temporarily changing, we are attempting to handle both urgent and non-urgent advice/care through our same day service. This means we will no longer be able to book routine appointments with our GP’s, you will need to call in on the day for a practitioner call back (Any appointments already booked will still go ahead). Please continue to use eConsult for non-urgent medical advice requests, for either clinical input or administrative requests. Nurse appointments will remain as normal.Please note the extended access service will remain as normal. 

Thank you in advance, The Albany Team   

Appointments can be booked by telephoning the surgery on 01626 334411, by coming into reception face to face, or by booking via SystmOnline if you are signed up.
Home Visits

If you are too ill to come to the surgery and you require a visit at home, please contact the surgery before 10.00am. The receptionist will need to take brief details of your problem so this can be passed to the duty doctor who will prioritise your visit. It is worth bearing in mind that our well-equipped surgery is by far the best place to diagnose and treat your illness, so if you are mobile please do try to get to the surgery to be seen.

 
IMPORTANT

TO ENSURE YOUR APPOINTMENT IS WITH THE CORRECT HEALTHCARE PROFESSIONAL PLEASE READ BELOW PROCEDURES WHICH THEY UNDERTAKE, TO SAVE ANY DISAPPOINTMENT.

PLEASE NOTE THAT BLOOD TESTS SHOULD BE BOOKED WITH THE PHLEBOTOMIST OR HCA, ANYTIME EXCEPT FRIDAYS AFTER 2PM.

systmonline
 

Signing up to SystmOnline:

 In the current pandemic we are trying to reduce footfall within the surgery, therefore you are able to email us at enquiriesatalbany.L83034@nhs.net to request login details for this excellent facility.

Signing in to SystmOnline:

Once you have received your login information you should select the SystmOnline image above and this will take you directly to the sign in screen.

Our patients can register with SystmOnline and are able to:

Book online Appointments for:

  • Doctors
  • Practice Nurses
  • Health Care Assistant
  • Phlebotomist

 You can also order repeat and acute medication. 

 Appointment Information

When phoning the surgery our reception team will ask you to indicate the nature of your problem so that they can direct you to the most appropriate healthcare professional to deal with the situation. The surgery offers a range of health practitioners. See below for details and the amount of time allocated for each type of appointment.

Phlebotomist 

Supporting the Practice Nurses, we have a Phlebotomist who undertakes the following procedures:

  • Blood tests (10 minutes) Except after 2pm on Fridays
  • INR blood tests (10 minutes)
Healthcare Assistant 

Supporting the Practice Nurses, we have 2 Healthcare Assistants who undertake the following procedures:

  • Healthchecks (30 minutes)
  • Simple dressings (10 minutes)
  • ECGs (20 minutes)
  • Blood pressure (10 minutes)
  • Removal sutures (10 minutes)
  • Blood tests (10 minutes) Except after 2pm on Fridays
  • INR blood tests (10 minutes)
  • Ear syringing (20 minutes) Ensure you have completed a consent form prior to the appointment.
Practice Nurse 

Our Practice Nurse Team carry out a wide range of treatment room duties including:

  • Adult vaccinations (10 minutes)
  • Child immunisations (20minutes)
  • Ear syringing (20 minutes) Please ensure you have completed a consent form prior to your appointment.
  • Complex dressings (post-operative care) (20/30 minutes)
  • Cervical screening (20 minutes) By invite letter only
  • Weight/diet advice (20 minutes)
  • COPD (30 minutes) Not to be booked with Rachel Ludlam
  • Asthma (20 minutes) Not to be booked with Rachel Ludlam
  • Diabetes (30 minutes) Not to be booked with Catherine Wilson
  • Contraception (10 minutes)
  • Travel vaccinations Please ring for an appointment
  • Spirometry (lung function test) Please ring for an appointment as this requires specific equipment, which would need to be made available.  
General Practitioners
  • Implants (30 minutes)
  • Routine Appointments (15 minutes)

We, like you, find continuity helpful. However where this is not possible, e.g. when a doctor is away or your need is urgent and your preferred / named GP is unavailable, one of the other doctors will be able to see you. If you wish and are able to wait for the next available appointment for your chosen GP you can pre book. If you feel that a problem can be managed by telephone appointment, then these can also be pre-booked online or by telephoning the surgery. The GP will call you generally within 1 hour of the appointment time. Please ensure you are by your phone/ that your mobile phone is switched on and receiving a signal.

Midwife Team

The midwife team are based at Newton Abbot Hospital.  If you need to speak to a midwife or book an appointment, please telephone 01626 324651 and leave a message, the midwives will ring you back.

Health Visiting Team

The Health Visiting team are based at Newton Abbot Hospital. If you need to contact them please telephone 03332 341901.

Community Nursing Team 

Our patients are served by the Newton Abbot Locality Community Nursing team who work for the Torbay & Southern Devon Healthcare Trust. The team have specialist skills in the delivery of general nursing and healthcare to patients who are housebound. Some of these patients are terminally ill and the team have access to the Palliative Nursing Service who specialise in end of life care. By the very nature of their job the nurses are mobile in the community and if you need to speak or get a message to them please call 01626 358 666 and they will get back to you.