Show Side Menu
Useful Resources
Call 111 - When it is less urgent than 999

Appointments and Telephone Advice

Appointments can be booked by telephoning the surgery on 01626 334411 and choosing option 1 (Appointments) or by coming into reception, or by booking on line (see below).

By CLICKING on the SYSTMONLINE image below registered patients can:

Book On line Appointments for:

  • Doctors
  • Practice Nurses
  • Health Care Assistant
  • Phlebotomist

Order Prescriptions Online.

IMPORTANT

TO ENSURE YOUR APPOINTMENT IS WITH THE CORRECT HEALTHCARE PROFESSIONAL PLEASE READ BELOW PROCEDURES WHICH THEY UNDERTAKE.

PLEASE NOTE THAT BLOOD TESTS SHOULD BE BOOKED WITH THE PHLEBOTOMIST OR HCA, ANYTIME EXCEPT FRIDAYS AFTER 2PM.

systmonline

Email us at enquiriesatalbany.L83034@nhs.net to ask for a login to this excellent facility.

When phoning the surgery our reception team may ask you to indicate the nature of your problem so that they can direct you to the most appropriate healthcare professional. The surgery offers a range of health practitioners. See below for details and the amount of time allocated for each type of appointment.

Phlebotomist - Supporting the Practice Nurses, we have a Phlebotomist who undertakes the following procedures:

  • Blood tests (10 minutes) Except after 2pm on Fridays
  • INR blood tests (10 minutes)

Healthcare Assistant - Supporting the Practice Nurses, we have 3 Healthcare Assistants who undertake the following procedures:

  • Healthchecks (30 minutes)
  • Simple dressings (10 minutes)
  • New patient checks (20 minutes)
  • ECGs (20 minutes)
  • Blood pressure (10 minutes)
  • Removal sutures (10 minutes)
  • Blood tests (10 minutes) Except after 2pm on Fridays
  • INR blood tests (10 minutes)
  • Ear syringing (20 minutes) Not to be booked with Susie O'Brien
  • Ear Syringing Appointments, please ensure you complete a CONSENT FORM before your appointment. 

Practice Nurse - Our Practice Nurse Team carry out a wide range of treatment room duties including:

  • Adult vaccinations (10 minutes)
  • Child immunisations (1st Imms 20 minutes, thereafter 10 minutes)
  • Ear syringing (20 minutes) 
  • Ear Syringing Appointments, please ensure you complete a CONSENT FORM before your appoinmtent.
  • Complex dressings (post-operative care) (20 minutes)
  • Cervical screening (20 minutes) - By invite letter only
  • Weight/diet advice (20 minutes)
  • COPD (30 minutes) - Not to be booked with Rachel Ludlam
  • Asthma (20 minutes) - Not to be booked with Rachel Ludlam
  • Diabetes (30 minutes) - Not to be booked with Catherine Wilson
  • Contraception (10 minutes)
  • Travel vaccinations - ring for appointment
  • Spirometry (lung function test) - ring for appointment

GP

  • Implants (30 minutes)
  • Routine (15 minutes)

Midwife - The midwives work out of Newton Abbot Hospital.  If you need to speak to a midwife or book an appointment, please telephone 01626 324651 and leave a message, the midwives will ring you back.

Newly Pregnant - 1st Contact Letter

1st Contact Letter

General Practitioner - We, like you, find continuity helpful. However where this is not possible, e.g. when a doctor is away or your need is urgent and your preferred / named GP is unavailable, one of the other doctors will be able to see you. If you wish and are able to wait for the next available appointment for your chosen GP you can pre book. If you feel that a problem can be managed by telephone appointment, then these can also be pre-booked online or by telephoning the surgery option 1 (Appointments). The GP will call you on or around (generally within 1 hour of that time) please ensure you are by your phone/ that your mobile phone is switched on and receiving a signal.

Community Nursing Team - Our patients are served by the Newton Abbot Locality Community Nursing team who work for the Torbay & Southern Devon Healthcare Trust. The team have specialist skills in the delivery of general nursing and healthcare to patients who are housebound. Some of these patients are terminally ill and the team have access to the Palliative Nursing Service who specialise in end of life care. By the very nature of their job the nurses are mobile in the community and if you need to speak or get a message to them they have a mobile "baton" phone 07811123875.